Rocker Merch Return/Exchange Policy
Something wrong with your order? Send it back for a refund or exchange.
Send the items you wish to return back to:
P.O. Box 2093
Syracuse, NY 13220
Include a note in your package with this information:
Order Number (This should be in your email)
Reason for return (eg. too small, didn't like it)
Your contact information, including phone number, email and shipping address.
Your choice of a refund or exchange
If you would prefer an exchange, please state the size and color if applicable. We will ship the exchange back to you for free in the continental USA. International customers, we recommend sending your item back for a refund and placing a new order for the correct item.
If you'd prefer a refund, refunds are issued back to the payment method purchased after your item has been inspected by our returns staff. Shipping charges are non-refundable. In the case that you were not charged for shipping, $5 will be deducted from your refund.
We recommend you obtain a tracking number or delivery confirmation number from the shipping company when shipping items back to us. Rocker Merch is not responsible for packages lost or damaged in transit for return packages.
Return Policy Specifics
Basically, return your item(s) within 30 days and MUST be in NEW UNWORN/UNWASHED condition.
Products that have been worn or washed cannot be returned.
All products must be in original new condition.
Products that do not meet these qualifications will be refused or be charged a re-stocking fee.